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Shipping Policy

​Shipping & Returns Policy

​

Effective Date: [September 14, 2025]
Mystery Charms LLC

Thank you for shopping with Mystery Charms LLC! We want to make sure you know what to expect when placing an order with us.

1. Processing Time

  • Orders are processed within 2–4 business days after payment is received.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods & Rates

  • We currently ship within the United States. [International shipping is not available at this time.]

  • Shipping rates are calculated at checkout based on your location and order size.

  • Estimated delivery times vary depending on the carrier, but typically take 3–7 business days after processing.

3. Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.

  • Please allow up to 24 hours for tracking details to update.

4. Incorrect or Lost Packages

  • Customers are responsible for providing the correct shipping address at checkout.

  • Mystery Charms LLC is not responsible for packages lost due to incorrect addresses.

  • If your package is lost by the carrier, please contact us so we can help file a claim.

5. Returns & Refunds

  • Due to the mystery nature of our scoops, all sales are final.

  • We do not accept returns or exchanges unless the product arrives damaged or incorrect.

  • If your item arrives damaged or incorrect, you must contact us within 7 days of delivery at [getmysterycharms@gmail.com]. Please include photos of the issue.

  • Approved refunds will be issued to the original payment method.

6. Non-Returnable Items

  • Mystery scoops and prizes are non-returnable and non-exchangeable.

  • Sale items, gift cards, and digital downloads (if offered) cannot be returned.

7. Contact Us

For shipping or return questions, please contact us:

Mystery Charms LLC
Email: getmysterycharms@gmail.com
Address: 820 Main Street Suite D Oregon City, OR 97045 

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